Punjab National Bank (PNB) Credit card customer care

PNB Credit Card Customer Care Information

If you're a Punjab National Bank (PNB) credit cardholder and need assistance, PNB provides several customer care options to address your concerns, complaints, and queries. Here’s a comprehensive guide to help you navigate their customer service channels.

Check Pre-Approved Credit Cards

Explore pre-approved credit card offers tailored for you with just one click. PNB collaborates with top banks to bring you over 50+ credit card options. You can compare the best offers and complete the process digitally without any paperwork. Simply enter your mobile number to check available offers.

How to Reach PNB Credit Card Customer Care

PNB values its customers and has set up dedicated customer care services for credit card-related issues. Here are the various ways you can contact them:

Toll-Free Number

For any credit card-related assistance, you can call PNB's toll-free number:

- 1800 180 2345

Alternate Contact Number

If you prefer, you can also call their alternate number. Please note that normal call tariffs will apply:

- 0120 – 4616200

PNB Credit Card Customer Care Email Address

For those who prefer to have a record of their communications, you can email PNB’s credit card customer care at:

- creditcardpnb@pnb.co.in

This method is useful for keeping track of your queries and responses for future reference.

PNB Credit Card Customer Care Mailing Address

If you prefer to send a physical letter, you can mail your queries or complaints to the PNB credit card processing center at the following address:

Credit Card Processing Centre

A-37, Sector 60,

NOIDA – 201301,

Uttar Pradesh

Escalating Your Query to a Nodal Officer

In case your issue is not resolved to your satisfaction through the regular customer care channels, PNB provides the option to escalate the matter to a Nodal Officer. Here’s how you can reach them:

Contacting the Nodal Officer by Phone

You can call the Nodal Officer directly at:

- +91-11-28044907

Contacting the Nodal Officer by Email

You can send an email detailing your issue to:

- care@pnb.co.in

Contacting the Nodal Officer by Mail

You can write a detailed letter and send it to the Nodal Officer at:

Principal Nodal Officer (General Manager)

Punjab National Bank

Customer Care Centre

Plot No. 4, Sector-10, Dwarka

New Delhi-110075

Important Note

Please be aware that Punjab National Bank (PNB) is not a partner of Paisabazaar. Therefore, any offers you receive through Paisabazaar will be from their partner banks or NBFCs (Non-Banking Financial Companies) only.

### Step-by-Step Guide to Access PNB Credit Card Customer Services

1. Visit the PNB Portal

- Start by visiting the official PNB website or their dedicated customer care portal for credit card services. This portal is designed to handle customer complaints, queries, and provide assistance efficiently.

2. Call Customer Care

- Use the toll-free number 1800 180 2345 for immediate assistance. This number is available to handle a wide range of issues from balance inquiries to reporting lost or stolen cards.

- Alternatively, you can use the number 0120 – 4616200 if you are willing to bear the call charges.

3. Email Customer Care

- For a formal record of your complaint or query, send an email to creditcardpnb@pnb.co.in. Ensure you include all necessary details such as your credit card number, personal information, and a clear description of your issue.

4. Mail Your Query

- If you prefer to write a letter, address it to the Credit Card Processing Centre at the NOIDA address provided above. Include all relevant details and any supporting documents that may help resolve your issue.

5. Contact Nodal Officer

- If your issue remains unresolved, escalate it to the Nodal Officer. You can call, email, or send a letter to the Nodal Officer using the contact details provided.

Additional Services and Tips

- Check Pre-Approved Offers

- Visit the PNB or Paisabazaar website to check if you qualify for any pre-approved credit card offers. This can save time and simplify the application process.

- Stay Updated

- Regularly check for updates on the PNB website or through customer service channels to stay informed about any changes in services, new offers, or updates to their customer care process.

- Security Measures

- When contacting customer care, always ensure that you are using official PNB contact information to avoid scams. Never share your PIN, password, or full credit card number over email or phone.

By following these steps and utilizing the various customer care options, you can ensure that your PNB credit card experience is smooth and your issues are addressed promptly.