Kotak Mahindra Bank credit cards customer care

If you encounter any issues or discrepancies regarding your Kotak credit card, such as needing to block your card, bill payment concerns, or inquiries about your credit card limit, you can reach out to the Kotak Credit Card Customer Care for immediate assistance.

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Contact Information for Kotak Credit Card Customer Care

In case your credit card is stolen or you face any other issues, contact the Kotak Bank credit card customer care team immediately. The contact numbers are:

• General Customer Care: 1860 266 2666

• Kotak 811 #DreamDifferent Credit Card Holders: 1860 266 0811

If you encounter issues while abroad, use the following numbers based on your location:

• America: 1855-3656767

• Australia: 001180044990000

• Hong Kong: 00180044990000

• United Kingdom: 0080044990000

• Canada: 18557684020

• Singapore: 8001013054

For countries not listed, call: +91 22 6600 6022

Kotak Credit Card Customer Care Complaint Form

Kotak Bank customers can fill out an online form to contact the customer care unit. Click here to access the form.

Streamlined Processes for Existing Customers

Kotak Bank offers streamlined processes for various services. Customers can directly contact Kotak credit card customer care to resolve issues such as:

• Contact Details Update: Change your email ID or mobile number by accessing the Net Banking Profile Section or by calling 1860 266 2666.

• Payment/Statement Queries: Find payment options, check your outstanding amount, or view your current/last month’s statement through the common portal. Click here to resolve these queries.

Credit Card ATM PIN Generation

Generate your credit card ATM PIN online by clicking here. Select your card type and provide the necessary details.

Report a Lost Card

Report a lost or stolen card online. Click here to start the procedure.

Kotak Credit Card Customer Care Grievance Redressal

If you are unsatisfied with the response from customer care, you can escalate the issue through four levels of grievance redressal. If still unresolved, you may contact the Banking Ombudsman.

Level 1

You can report your complaint through five different methods:

• Online Complaint Form: Click here to submit your request online.

• Net Banking: Login to your net banking account and register your grievance through the inbox section.

• Call: Contact customer care at 1860 266 2666 to register your grievance.

• Branch Visit: Visit the nearest Kotak Bank branch. Locate the nearest branch here.

• Letter: Write to Kotak Mahindra Bank Ltd., P.O. Box:16344, Mumbai-400013.

Level 2

If your issue is not resolved to your satisfaction at Level 1 or no response is received within 7 days, escalate it to Level 2. Mention the Level 1 Service Request number.

• Online: Go to Kotak Bank’s Level 2 grievance escalation page and submit the required information.

• Offline: Send a mail using the form available in 11 languages. Fill and send it to the address mentioned on the form.

Level 3

If you do not receive a satisfactory response within five days, contact Kotak Bank’s Nodal Officer.

• Mail: Send a letter to Mrs. T. Kamat, Kotak Infinity, 5th floor, Zone I, Bldg No. 21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai – 400097.

• Email: Click here to fill out the form and submit it.

• Call: Contact the Nodal Officer at 8879374983 between 10 am and 6 pm on business days. You may be asked for the second-level Service Reference number.

Level 4

If unsatisfied with the resolution provided within 3 to 5 working days, contact the Principal Nodal Officer.

• Mail: Send a letter to Mr. K Vora, Kotak Infinity, 5th floor, Zone II, Bldg No. 21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai – 400097.

• Email: Click here to send an email.

• Call: Contact the office of the Principal Nodal Officer at +91 8879412910 between 10 am and 6 pm on business days.

Banking Ombudsman

If you are not satisfied with the grievance redressal provided by Kotak Bank within 30 days, you can lodge a complaint with the Banking Ombudsman. For more details and the complaint form, click here.

Additional Support and Information

Kotak Bank strives to offer comprehensive support for all credit card-related issues. By following the steps outlined above, customers can quickly and efficiently address any concerns or problems they encounter. Always ensure to keep records of all communications for future reference and assistance.